Support and reporting

Contact

Email puttosensei@gmail.com. Include the page, what you expected, what happened, and a screenshot if it contains no sensitive student information. Never send a password or magic link.

Priority targets

We aim to acknowledge urgent security, privacy, child-safety or whole-service issues within one business day. Ordinary product questions are targeted within two business days. These are support targets rather than a contractual service-level agreement.

Before reporting a sign-in problem

• Confirm the email address and password are correct.
• Use “Forgot or set a password?” if needed.
• Ask the school network administrator whether Japanily, Supabase or Netlify is blocked.
• Do not repeatedly request magic links if an email rate limit is shown.

Status

The automated health endpoint is available at /api/health. It reports service availability, the deployed release identifier and database reachability without exposing account or student data.

School ICT can use the network guide and optional read-only connection checks. The same page provides a public review pack and clearly identifies outstanding school approvals.